Comments on: Just Bill Pissed At Big Companies

By: hoverfrog

hoverfrog — Tue, 28 Oct 2008 09:56:41 +0000

You are so right. Phone companies are the worst though.

Many years ago a former IBMer and Microsoft MCSE tutor told me a story about the automated phone systems. Apparently they were conceived as a means to limit contact with customers rather than help people to call the right person. By making people wait and go through menu after menu they eliminate all the non-essential calls and time wasters which cost them money. Of course this has now been taken to such an extreme that you are always treated like a waste of time and so get annoyed with them.

By: Kim

Kim — Wed, 22 Oct 2008 15:04:49 +0000

I’ve been there. Spending hours upon hours trying to figure out why they don’t make it a little easier for the consumer.

-Microsoft Small Business Accounting
-JanDrugs(I have to order my RX online from Canada and I’ll be on hold forever)

By: Nathan

Nathan — Tue, 21 Oct 2008 22:56:38 +0000

I’m right there with ya, Bill. I’ll throw a few more under the bus:

- Cisco
- SunCom
- The Nicaraguan government and any and all businesses operating within the borders of this otherwise friendly, relationship-oriented country

I’ve actually encountered some big companies with surprisingly good tech / customer support:

- GoDaddy
- BlueDomino
- Blackbaud (my former company! yeah, I’m biased, so what?)